Please inform Palatium Bad Ems in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Guests are kindly asked to arrive between 15:00 to 19:30 to pick up the keys for the apartments. Please note that the nearby public parking is available for a fee. Please note the apartments are located at 4 different addresses: Lahnstraße 52, Römerstraße 26 or Römerstraße 37 and Römerstraße 38. Please see the individual apartment description for the exact address. Kindly note that CCTV is installed in the car park and in the entrance area of Lahnstraße 52.