Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. Please let Apartamentos Gemelos 23 know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property. Please note that key collection takes place at Viajes Beninter, located within the same complex as the apartments, on 6 Calle Ibiza. Office opening hours are: Monday to Friday: 9:30 to 13:30 and 16:00 to 19:00. Saturday: 9:30 to 13:30. Guests arriving outside reception opening hours are kindly requested to pick up keys at Hotel Castilla, located 50 metres away, on 3 Calle Jaén. Please note that a security deposit of EUR 200 in cash is obligatory upon check-in. This amount will be refunded upon check-out provided that no damages are made. Photo ID for all guests must be presented upon check-in. Should guests arrive outside office opening hours, they must present their ID at the Viajes Beninter office the next day.