Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. The property has no reception but will contact guests 7 days in advance to arrange arrival and check-in details. Please let Apartamentos Puerta del Sol-Rastro know your expected arrival time at least 48 hours in advance via email. Please confirm your arrival time by calling the property at least 45 minutes before you are due to arrive. A member of staff will meet you to arrange check-in and give you keys. Contact details can be found on the booking confirmation. A cleaning service is available for an additional cost of EUR 10, if requested at least 24 hours in advance. Stays of over 7 days include a cleaning service at no extra charge. Lost or un-returned keys are subject to a replacement charge of EUR 150, charged to the credit card used to make the booking. Pets are not allowed.