This property will not accommodate hen, stag or similar parties. Please inform Urban Chic - Exeter in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of GBP 300 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note, there is no reception desk at the property and therefore a member of staff will meet guests at the property to hand over the keys and check guests in to the apartment. Guests will be required to send a copy of their photo ID prior to their arrival. Please note that this property operates a strict no smoking policy. A penalty fee will be charged to guests who smoke in the property. Please note, there is no lift and all flats are accessible via stairs only. Please inform the property in advance if a baby cot is required. Additional fees (if applicable) are as follows: Luggage drop off from 11:30 - free Early check in:11:30 to 14:00 GBP 100 Late check out: 11:00 to 13:30 half day rate Late check out: 13:30 to 18:00 Full day rate The lead guest must be aged 25 years or older. Guests are advised the same card that was used to make the booking is required on arrival for check-in and proof of identification. Please note that this property is only suitable for families.