Please inform Coconut Residence in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Please note that the credit card used for this reservation must be presented upon arrival by the owner, who must be one of the guests staying at the hotel. In case the credit card is not presented upon check-in, the property will charge another credit card on the spot and refund the originally provided card with the equivalent amount. Photocopies, photographs of credit cards, third-party credit cards, or electronic credit cards (e-cards, virtual cards) are not accepted. When booking 3 rooms or more, different policies and additional supplements may apply. The reservations are personal for the guest who has originally reserved and cannot be transferred to other guests. Please note that the property does not have a reception, so there is no availability of luggage storage before check in and after check out. Please inform us at least 24 hours in advance of your expected arrival time, so that the manager will meet you at the property to welcome you. In case of last-minute notification, it can take up to an hour for the manager to arrive at the property.