A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. This property is located in a residential area and guests are asked to refrain from excessive noise. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Apartment Ponte Vecchio Balcony in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. If you require an invoice when booking a prepaid rate, please write this request and your company details in the Ask a question box. In the event of an early departure, the property will charge you the full amount for your stay. This property will not accommodate hen, stag or similar parties. This property is located in a busy area and guests may experience noise. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. A damage deposit of EUR 300 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. A luggage storage is available from Monday to Friday from 9.00 to 19.00 at Borgo Albizi, 15. A surcharge applies for arrivals outside check-in hours as follows: - from 19:00 until 21:00 EUR 20 - from 21:00 until 00:00 EUR 40 - from 00:00 until 09:00 EUR 60 All requests for late arrival are subject to confirmation by the property. Late check-out can be arranged in advance based on availability, a surcharge might apply. When travelling with pets, please note that an extra charge will be applied. Electricity, gas and water are not included for stays of 8 nights or more. Please note that the rates include the property service charge.