A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. A surcharge applies for arrivals outside check-in hours. All requests for late arrival are subject to confirmation by the property. Please note that the check-in and key-collection take place at: Via San Zanobi 42 AR, 50121 Firenze. Please inform Florence Concierge - Ariento e San Lorenzo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A security deposit of EUR 100 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. A prepayment deposit via bank transfer is required to secure your reservation. The property will contact you after you book to provide any bank transfer instructions.