In accordance with the Institutional Regulations and the rules governing the fee for access, with or without a shuttle service, in Venice and the small islands of the Venetian Lagoon, an additional fee is charged to day-trippers who do not stay overnight and plan to visit the historic city centre from Friday to Sunday or on public holidays, from 08:30 AM to 04:00 PM. The fee will be from EUR 5.00 to 10.00 per day, depending on the date of booking. After payment, tourists must have a confirmation. Exempt from this fee are children under 14; residents of Venice and the Veneto region; people working or studying in Venice. Guests staying overnight are also exempt from this fee and must pay the city tax at the accommodation facilities. A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Front desk opening hours 15:00 - 19:00. To check in, guests need to go to the address where the reception is located: Calle del ospetaletto 6401, in the Castello building. The reception is open from 3:00 PM to 7:00 PM, in case of arrival after 7:00 PM, guests must notify the hotel in advance. Check-in after 7:00 PM is charged additionally, in the amount of EUR 10.00 for each hour of delay. Contact information is provided in the booking confirmation.