Know Before You Go • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Airport shuttle fee: KZT 5000 per vehicle (one-way) • Weekly housekeeping provided; additional cleaning fee: KZT 5000 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.