The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. Front desk is open 24/7. After making a reservation, the guest must contact the administrator by phone or WhatsApp. Contact information is provided in the booking confirmation. The guest will be sent an SMS message with guide data about the address of the accommodation facility, access codes, Wi-Fi via WhatsApp or Telegram on the day of arrival, but no later than 02:00 PM Moscow time on the day of arrival. The guest undertakes to send the surname, first name, patronymic, series and number of the passport, date, as well as to make a deposit no later than the date of arrival. Refund of the deposit is made after departure and cleaning within 12 hours.