The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. All guests must have an original valid passport upon arrival. After making a reservation, guests must contact the apartment to confirm arrival and clarify the details, otherwise, the reservation is not guaranteed. Contact information is provided in the booking confirmation. After booking the apartment, guests must connect to clarify the details of the check-in. Guests are asked to call, not text. Calls are accepted from 07:00 AM to 11:00 PM Moscow time. In case of check-in after 08:00 PM, guests must inform in advance. Guests may need to come to the Voykovskaya metro station area to pick up the keys yourself or the keys will be sent via courier. The delivery service is paid by the guests.