The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. Guests must contact before 10:00 PM to receive instructions and pay for the reservation. Check-in after 10:00 PM is possible, but guests must receive instructions and make payment before 10:00 PM, after this time the manager is not available. Contact information is provided in the booking confirmation. If guests make a reservation with a Guru discount and they need one of the compliments that are provided according to its level, they should contact the manager in advance and discuss how much it is possible to provide this or that bonus, or discuss how it can be replaced. Contact information is provided on the booking confirmation.