The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself. Front desk opening hours 00:00 - 19:00. Additional beds are provided in the form of a chair-bed and a folding bed. The apartments have independent/contactless check-in, contact is possible via instant messengers: WhatsApp or Telegram, Viber by phone number (since all instructions templates with photographs and explanations are sent through them). The administrator promptly responds during the daytime; please make calls only in emergency cases. Check-in procedure: Guests are required to communicate their check-in time and receive self-check-in instructions at least 1 hour prior to arrival in Sortavala. According to the regulations, instructions for self-check-in will be sent around 15:00 on the day of check-in. Please note: instructions will be sent as soon as the apartment is ready for occupancy. The instructions sent indicate that the apartment is ready for occupancy. For guests arriving by train or train, we recommend getting off at Sortavala-Center station. Arrivals and departures are regulated during checkout hours: check-in after 15:00, check-out before 13:00. Early check-in/late check-out is not available during the summer season. At the Sortavala railway station there are storage rooms where you can temporarily drop off your luggage. Early/late check-in/check-out depends on the Guests before and after you and cannot be guaranteed in advance.