Know Before You Go • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation. • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. If the guests will arrive after 11:00 PM they should notify the hotel in advance and receive check-in instructions. Contact information can be found on the booking confirmation.