Important information
The requirements for documents needed at check-in depend on the type of accommodation and the applicable regulations. For hotels and other accommodation facilities, a Russian passport, an international passport, or a driver’s license may be accepted. For apartments, serviced apartments, and other properties where check-in or contract conclusion is carried out according to the rules of a specific property, the required documents are determined by the property itself.
Front desk is open 24/7.
Rules of accommodation for guests with pets.
When booking a room, the guest must indicate that he plans to stay in the room with a pet, otherwise the guest will be refused accommodation, despite the advance reservation.
Pets are small breeds of dogs and cats weighing up to 10 kg. Pets weighing more than 10 kg are prohibited.
The hotel administration reserves the right to determine the possibility of a pet staying in a hotel room, as well as to refuse accommodation without explanation, including by prior reservation.
It is forbidden to stay in the hotel with wild animals or animals that pose a potential danger to human life and health.
There is an additional charge for staying with an animal.
No more than one pet is allowed in one hotel room.
The hotel reserves the right to terminate the contract with a guest staying with pets, without refund of the booking price in case of violation of the rules of accommodation for guests with pets.
A guest staying with an animal undertakes obligations to ensure compliance with the sanitary and hygienic regime in the room and on the territory of the hotel.
The owner must have a special mat or a special pet cage with him.
The owner must have a special tray for the animal's toilet with him.
The owner must have special utensils with him for feeding the animal.
On the territory of the hotel, dogs must be exclusively muzzled and on a leash or in a special cage. It is allowed to find decorative breeds on a leash or in the hands of the owner.
The owner is obliged to ensure silence during the stay.
All responsibility for the pet, its behavior and possible damage to the property of the hotel, property and health of third parties lies with the guest (pet owner). In case of such damage, the guest is obliged to compensate it in full.
The owner assumes full responsibility for solving the problems of nutrition, cleaning, and walking the animal.
The owner is solely responsible for cleaning the animal's waste products.
The owner is fully responsible for possible damage by pets to the property of the hotel. In case of damage to property by a pet, the owner is obliged to compensate for the damage according to the price list valid at the hotel at the time of the pet owner's stay. In cases of property damage that resulted in the closure of the room for repairs or additional cleaning, the pet owner is obliged to pay the amount of room downtime in the amount of one night's stay.
The owner bears all risks to the hotel and third parties related to and arising from the behavior of the animals, as well as the time and conditions of their stay in the room.
It is forbidden to feed pets from dishes belonging to the hotel.
It is forbidden to use hotel beds and chairs for relaxing animals.
It is forbidden to leave pets unattended on the territory of the hotel and in the hotel room in the absence of a special cage.
It is forbidden to wash pets in shower cabins, room baths; use towels, sheets and other hotel bedding for animal hygiene.
It is forbidden to comb pets in the hotel room and on its territory.