Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. Shuttle services to and from Kite Beach and Dubai Mall are temporarily suspended. Restaurants IZ, Primi by Panini, Awtar, and Peppercrab are temporarily closed. Due to the closure of Collective by Market Caffe and IZ, alternative dining options are available for the All-Inclusive and Soft All-Inclusive packages. For lunch, Wox is available until June 18th, operating from 12:30 PM to 03:30 PM. Andiamo also serves lunch from 12:30 PM to 03:30 PM. The Pool Side restaurant operates from 12:00 PM to 06:00 PM. For dinner, Andiamo is open from 07:00 PM to 10:00 PM. Wox is offered as an alternative until IZ opens, serving dinner from 07:00 PM to 10:00 PM. IZ Cocktail Hours is available as an alternative for Collective by Market Caffe from 06:00 PM to 08:00 PM. One child aged 12 years or younger stays free when sharing the parent or guardian’s room using existing bedding. One child under 12 years old stays free of charge, provided they stay with a parent or guardian without an extra bed. An extra bed can be provided free of charge upon arrival in Grand Room Downtown View & Club Room Downtown View; Creek rooms, Club Creek rooms, Grand Deluxe & Suites can accommodate up to 2 extra beds. Only registered guests are allowed in the guestrooms. The property offers connecting/adjoining rooms, subject to availability and upon request via the contact number provided in the booking confirmation. For Christmas and New Year’s Eve dinners, guests may be charged separately at the hotel. New Year’s Eve, 31 December, Gala Dinner: AED 1900.00 per adult, AED 800.00 per child from 6 to 12 years old. Complimentary waterpark access applies only to room categories and rate plans explicitly mentioning Waterpark Access. Guests staying in other room types may purchase access for an additional fee.