Guest may be required to pay the following charge at the property: Argentina Value-Added Tax (VAT) at 21%. A VAT exemption is available to travelers who present a foreign passport or foreign ID along with an immigration entry receipt issued by Argentina's National Directorate of Migration, and who pay with a non-Argentinian card or via a bank transfer from outside Argentina. This exemption applies only to accommodation, including bookings where breakfast is included. Please inform Hotel Arenas in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Guests under the age of 18 can only check in with a parent or official guardian. This accommodation is registered as a provider of the Pre Trip Program (Programa Previaje) of the Argentinian Ministry of Tourism and Sports(CUIT: 30552483924) *Please note that the heated swimming pool capacity will be controlled. Please note that until 05/04/2021 heated swimming pool will be open. After this date and during Low Season will be only available during weekends, including National Holidays as well. The sauna both dry and wet will remain closed to the public according to the covid-19 portocal. The indoor pool will be enabled for winter holidays from July 19 to 31st, then only weekends and holidays. **As a reminder, the pool will be opened from 12/21/2022 until 02/28/2023. ***The in door pool is opened only on weekends and weekends with holiday (long weekends) during low season. The outdoor swimming pool will remain closed since 23/3/2021. During the months of April 1 and November 30, 2022, the indoor pool will only be available on Friday, Saturday, Sunday and holidays Please note the based on local tax laws, all Argentinian citizens and resident foreigners must pay an additional fee (VAT) of 21%. Only foreigners who pay with a foreign credit card, debit card or via bank transfer are exempt from this 21% additional fee (VAT) in accommodation and breakfast when presenting a foreign passport or a foreign ID along with a supporting document handed by the national migrations authority, if applicable. Please note that the property does not allow the entrance of all terrain vehicles, jet sky, and traylers. Parking is available to small vehicles and vans subject to availability.