In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please inform Family Hotel Rai in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of BGN 195 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please note that cooking in the rooms is not allowed. Please note that the maximum occupancy for each type of room cannot be exceeded (see property Policies).