This property will not accommodate hen, stag or similar parties. Please inform Chalet Platzhirsch in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Check-in is available between 15:00 and 18:00 in the office of Berglust Braunlage. If you expect to arrive outside opening hours, please inform the property in advance. Laundry packages are optional and are also listed in the separate confirmation. Baby cots, high chairs, sledges as well as a bread service and fridge-filling service are optional and can be booked in advance. Any remaining balance can only be paid in cash on site.