Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. This property will not accommodate hen, stag or similar parties. Guests must pay the fees for the entire stay via bank transfer 14 days prior to arrival in order to receive further instructions on hand-over of keys. Only under certain circumstances are guests allowed to pay by cash upon arrival. Contact the property to arrangement the prepayment. Please note, if you require a parking space please inform Zweite Heimat Heidelberg in advance. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please also note that the apartments are located on the first and second floors and that there is no elevator.