Front desk opening hours 07:30 - 23:00. In case of check-in after 11:00 PM, guests should inform the hotel in advance and get check-in instructions. Contact information can be found on the booking confirmation. Pool access available from 7:30 AM to 11:00 PM. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Puerto Plaza Las Terrenas in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. At the time of check-in guests must present the credit card used to complete their reservation. Otherwise the guest must make the payment again and the hotel will cancel the initial transaction that the guest had authorized at the time of booking. For Christmas and New Year's Eve dinners, guests may be charged separately at the hotel.