Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. The Lagoon pool at the Hard Rock Hotel Tenerife will be closed from 06/01/2025 June to 08/15/2025. Additionally, the administration shares information regarding the operation of the hotel regardless of the closure of the Lagoon pool: The Eden pool will continue to operate as Adults Only. The Splash pool and children's pool will be the pools for families. The Beach Club menu will be operated in the Narumi Restaurant at the EDEN pool during the usual opening hours. The Splash menu will continue with its usual opening hours During the Lagoon pool construction work, entry to the Lagoon will be restricted for guests. The activities that take place in the Lagoon pool will continue to be carried out in the upper part of the pool. If the guests would like to have something from the bar or restaurant, they can leave a deposit EUR 100.00 per day, but minimum EUR 300.00. Cash transactions at this property cannot exceed EUR 2500.00, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. Extra beds are not available. Baby cots are available subject to availability. Pets are allowed for an extra charge. The fee is EUR 40.00 per day for the first dog and EUR 20.00 per day for the second dog. When staying with pets, cleaning is charged — EUR 100.00. Dogs are allowed only.