Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. Upon check-in, guests will be required to provide a credit card details as a guarantee of payment for any additional hotel services or any accidental damage. A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking. The city tax does not apply to children under 17 years of age. City tax is charged for the first 7 days. It has included all charges provided to us by the property. Minimum check-in age: 18. This property offers transfers from the airport, surcharges may apply; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with non-Spanish license plates must register their vehicle with the city in advance. Children ages from 5 to 12 years old are allowed in the spa area from 12:00 PM to 01:00 PM on Tuesday, Wednesday and from 10:00 AM to 11:00 AM on Saturday and Sundays, weekly. Adult supervision is required. Children 4 and under are not permitted in the spa area at any time. Pets are not allowed, but service animals are welcome. Rollaway/extra beds are not available. Fees and deposits may not include tax and are subject to change. Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations, more than 8 rooms for the same property / stay dates. This property accepts credit cards; cash is not accepted. Noise-free guestrooms cannot be guaranteed. The spa fee EUR 16.00 is charged to access the spa for 50 minutes. The spa fee for children from 5 to 12 years old is EUR 13.00. Children under 5 years old are not allowed in the spa. Cash transactions at this property cannot exceed EUR 1000.00, due to national regulations; for further details, please contact the property using information in the booking confirmation. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Guests under 5 years old are not allowed in the fitness facility or spa tub.