Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. Front desk opening hours 08:00 - 18:00. Please inform Hispano Gran Vía in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Guests who anticipate arriving after 00:00 should contact the property directly prior to travel. Contact details appear on the Booking Confirmation issued by this site. Please note exterior or interior-facing rooms are available. Please specify your preference when booking. Please note that smoking is not allowed in the property, not even in balconies, a 120 EUR cleaning fine will apply if smoking happens during stay.