The location is very good and close to the main tourist areas. During Christmas, they were thoughtful and left us a greeting with chocolates and cake, which was a nice touch. The staff are friendly and try to be helpful.

Unfortunately, the bathroom in the room had serious drainage issues. During my stay, the sink kept getting clogged and filled with water while washing my face or hands. I requested maintenance, but although they attempted to fix it, the problem remained. Additionally, the toilet flush was weak. After flushing, the water did not look clean and its color changed, which suggests poor water flow! Housekeeping was also not up to standard. The room was not properly cleaned, and the cups were dirty and not replaced, which is a serious hygiene concern and could lead to health issues. I submitted a complaint, and I appreciate the PR team for responding, cleaning the room properly afterward, and apologizing. Overall, I believe cleanliness needs to be taken much more seriously. There were also small particles or strange dust in the room, which was uncomfortable.

Вообще все отлично!

Питание менее отлично)

Замечательное расположение в самом центре у Банка Испании и Прадо, приятные, хоть и компактные номера, бар на крыше - одной из самых высоких в центре Мадрида. И в добавок хороший завтрак и отличная скорость wifi.

Несмотря на заверения на сайте, в гостинице нет бассейна, и тем более на крыше. То, что показано на картинках - не более чем декоративная ванна. Поэтому ценник становится чуть менее оправдан.