Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. Guests are required to show a photo identification and credit card upon check-in. All Special Requests are subject to availability and additional charges may apply. Guests have to contact the hotel prior to their arrival if they require airport shuttle services. This services carries a surcharge. Air conditioning and heating are available according to the season. When booking more than 5 rooms, different policies and additional supplements may apply. For any bookings of more than 7 nights, the customer, in order to confirm the reservation must pay within a maximum period of 72 hours 30% of the reservation through our Secure Payment Gateway. The access to this gateway is done through the message that will be sent right after the payment. If the hotel has not received the deposit we will proceed to the cancellation. This deposit will be refunded upon arrival or can be used for the payment of the stay.