Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Agi Virgen del Rocio in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. A damage deposit of EUR 300 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. The apartment rate does not include bed linen or towels. You can bring your own or hire them on site for the following supplements: Bed linen: EUR 6 Towels: EUR 5 Please note that pets carry a surcharge of EUR 50 per pet, per stay. Please note that WiFi is only available in some apartments. The property will let you know at check-in if this service is available. Please note that the apartment must be left clean. If you do not wish to clean the apartment yourself, the property can provide a cleaning service at an extra cost. Please note that a credit card number must be left at check-in as a security guarantee. Key collection timetable: Monday to Saturday: 14:00-21:00 Sundays and Public Holidays: 09:00-14:00 If it is impossible for you to arrive within these times, please inform the property in advance. Check-in outside these hours carries an extra cost of EUR 50. Check in after 22:00 is not possible.