The front desk is open from 00:00. Please inform Phoenix Hotel Liverpool of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Bar is closed from Mon, Mar 29, 2021 until Mon, Apr 12, 2021 A damage deposit of GBP 150 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Acceptance of Terms and Conditions – Upon booking your room you will be deemed to have accepted these terms and conditions. A further copy will be provided on check in. For purposes of identification verification – the card used to pay for your stay must be presented on check in. Photographic ID is also requested, acceptable forms of ID are: - Passport - Drivers license - ID card If you are unable to provide identification the Phenix Hotel Liverpool reserve the right to refuse access to the room.