Front desk is open 24/7. The same card used for the booking must be presented upon check-in, otherwise the hotel will be forced to refund the original card and charge the card used upon arrival. Credit/Debit Card Policy: Debit and Credit cards will be authorised at check-in for the amount of your stay, plus an amount to cover incidentals. The authorisation will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorised amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges. Payment Policy: Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted. Cheque: Banker cheques are not accepted. Traveller’s cheques are accepted for payment or exchange. Guest must show valid passport for the transaction. Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced. Dogs weighing less than 40 pounds (18.14 kilograms) are allowed in guest rooms at no extra charge. Guide dogs are not subject to weight limits. A pet liability waiver must be signed upon arrival. A “pet in room” sign must be displayed on a guest room’s door. Dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. The hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A security deposit of GBP 25.00 per night is required. Should be paid by a credit or a debit card only.