Front desk is open 24/7. Free cancellation is possible no later than 15:00 on the day preceding the date of arrival. If the guest did not check in or the reservation was canceled later than the above mentioned period, the guest must pay a fine in the amount of 1 night stay. Guests should contact the hotel for early or late check-out. Policies depend on availability. Guide animals are allowed. New anti-COVID19 measures in the hotel: Safety in the hotel: • Enhanced cleanliness and sanitation in all areas of the hotel; • Specialised disinfection tools, proven to eliminate bacteria; • Improved air circulation; • Protocols approved by SGS, a world-leading testing body. Safety for guests: • Recommended social distancing measures in place; • Contactless technology for check-in, check-out and more; • Reduced capacity in our restaurants and bars; • Alterations to our breakfast buffet offering. Safety for hosts: • New, comprehensive health and safety training; • Personal protective equipment where necessary; • Staggered arrival and departure times for admin staff; • Enhanced advice and support from the dedicated advisory board.