A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. Guests must contact the property in advance for check-in instructions. Contact details can be found on the booking confirmation. Upon check-in, guests will be required to provide credit card details as a guarantee of payment for any additional hotel services or any accidental damage. Early check-in and late check-out are available for a fee, depending on availability. Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. Cash transactions at this property cannot exceed EUR 5000.00, due to national regulations; for further details, please contact the property using the information in the booking confirmation. Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests under 14 years old are not allowed in the spa. The city does not apply to children under 12 years of age.