A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. The front desk is open until 20:00. The hotel closes at 08:00 PM. If the guest does not arrive, there will be a no-show fee. Otherwise, there will be additional costs. The arrival time must be communicated 48 hours in advance. Contact details can be found on the booking confirmation. This property will not accommodate hen, stag or similar parties. Please inform Conche Luxury Retreat in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. A surcharge of EUR 10 for each hour of delay applies for arrivals after 21:00. All requests for late arrival are subject to confirmation by the property. The Sassi districts are restricted traffic areas; therefore, the transit of cars is not allowed to unauthorized persons. We, therefore, ask guests to park their car before arriving at the Hotel, to avoid unpleasant fines for passing through the ZTL(Limited Traffic Zone) gate. Below, guests will find information on how to reach us and where to park their car. In the area outside the ZTL, there are some free (white stripes) and paid (blue stripes) parking lots. Guests can leave their car in the streets immediately behind Via Lucana: via Vena, via Duni, via Chiancalata, via Serrao, and via Lanera. Remember that on the blue lines, parking is subject to charges every day, including holidays; it is therefore recommended to display the prepaid ticket on the windscreen of the car, which can be purchased at the vending machines located along the sidewalks near the car parks. The Sant'Isidoro paid parking is located just a 7-minute walk from the Conche, near the Tramontano Castle. It is a totally covered car park, open 24 hours a day, with refreshment services and an EV charging station. By parking car here, guests will also have the opportunity to take advantage of a convenient Car Valet service, at a cost of EUR 15.00, and will take it directly to the Hotel.