A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. The hotel keeps bookings guaranteed until 02:30 AM. If guests are booking at any rate and require an invoice, guests need to include full company details, such as VAT number, in the Special Requests box when booking. The spa area is open daily from 09:00 AM to 09:00 PM. The free fitness centre is open from 07:30 AM to 10:30 PM. The spa comes at a surcharge. Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts major credit cards and debit cards. The cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property. All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 5000.00. Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. This property has received its official star rating from the local rating authority.