A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Please inform Casa Raffaella -Ciao Vacanze- in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. A damage deposit of EUR 150 is required on arrival. You should be reimbursed on check-out. Please be aware that our maintenance team will enter the property/garden to check the garden/pool and to collect the rubbish. External security video cameras on site.. Please have a look and, if anything is incorrect, let us know immediately.