A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. This property will not accommodate hen, stag or similar parties. Please inform Residenza Il Castello in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Please note that check-in is only available from 11:30 to 13:30 on Saturdays, Sundays and bank holidays. The property has no reception therefore for bookings without time references or not available, the availability of check in must be agreed based on the availability of the manager at the time. Please note that full payment of the booked stay is due on arrival. This does not apply to non-refundable rates. Please note that rooms are located on various floors in a building with no lift. A surcharge of EUR 20 applies for arrivals outside check-in hours. All requests for late arrival are subject to confirmation by the property. Managed by a private host