A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. In case of late arrival, guests are required to notify the hotel in advance and receive check-in instructions. Contact information is provided in the booking confirmation. Wellness Program has a cost of EUR 20.00 per person and it includes: finnish bath, infrared sauna, turkish bath, 3 pools with different temperatures and Kneipp path. Upon check-in, a credit card or cash deposit will be required to cover any incidentals. The hotel reserves the right to verify the validity of the credit card at anytime during the stay with a pre-authorization check. All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 5000.00, due to national regulations; for further details, please contact the property using the information in the booking confirmation. Pool access is available from 09:00 AM to 07:00 PM. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests under 18 years old are not allowed in the health club or fitness facility. Guests under 18 years old are not allowed in the spa.