A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Front desk opening hours 08:00 - 19:30. Guests aged under 18 cannot stay at the hotel alone. Specific policies may vary by hotel and room type. To guarantee a fast and smooth check-in, guests must inform the hotel about your approximate time of arrival at least one hour early. Check-in requests after 07:30 PM have an additional cost of EUR 30.00 per room: this service must be expressly requested at the moment of reservation. Here are the reception opening hours: Morning: 08:00 AM – 01:00 PM Afternoon: 03:30 PM – 07:30 PM The reception is closed from 01:00 PM to 03:30 PM, and it is usually unstaffed at that time. If guests plan to arrive during the reception closing time, the hotel can still arrange for a member of the staff. In this case the hotel need to know an exact time of arrival for the member of the staff to be there. It must be arranged at the moment of reservation, not on the day of arrival. Contact details can be found on the booking confirmation.