A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Front desk is open 24/7. To get to the hotel guests should go to Piazza Gradenigo, which will take to Beltrani Street; at the end of the street on the left guests will find the Swabian Castle — Piazza Castello. Guests can come here but the hotel is located in pedestrian area and it has permission for loading and unloading luggage. When guests arrive they should inform the hotel about their the license plate number. Once the luggage is unloaded, guests can leave the car in the parking lot in front of the castle. Know Before You Go • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. • Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation. • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.