A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Front desk opening hours 07:00 - 23:00. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Please inform Hotel Universo of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Due to the coronavirus (COVID-19), this property has reduced reception and service hours. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. When booking more than 8 rooms, different policies and additional supplements may apply. A surcharge of EUR 15 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property. When traveling with pets, please note that an extra charge of 10 EUR per night applies. Please note that a maximum of 2 pets are allowed.