A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. This property will not accommodate hen, stag or similar parties. Please inform Turin Santa Rita Balcony Flat in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. The keys will be collected in our office in via Filippo Juvarra 24 in Turin, from 11:00 to 13:00 and from 14:00 to 23:00. It will be possible to enter the apartment after 15:00. It will be possible to leave your luggage in the office, collect the keys and access the apartment once cleaning is finished, by 3:00 pm. We will provide you with further instructions one week before check in. After 21, check-in directly at the apartment is possible with the following extra costs: EUR 25 from 21:00 to 23:00 - EUR 30 from 23:00 to 00:00 - EUR 40 from 00:00 until 01:30. All requests for late arrivals are subject to confirmation by the property. The last possible check-in, even paying the supplement is 01:30.