Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Kusatsu KOTODAMA in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. Please note that female-only dormitory rooms are not available at this property. Please note that only showers are available on site. Please note, room types may not be changed at check-in. Please contact the property directly for details. Please note guests can only check in and out during the designated check-in/out hours. Requests to check in or out at other times are not accepted.