Special check-in instructions The front desk is open during the following times: • Monday - Sunday: 8 AM - noon • Monday - Sunday: 2 PM - 8 PM The check-in location differs from the property location. To check in, go to Ski Japan Travel LTD at 170-304 Yamada, Kutchan, Hokkaido, 044-0 There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. 24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. Per property policy, maximum occupancy guestroom limits are strictly enforced. Extra guests are not permitted. For more details, please contact the property using the information on the reservation confirmation received after booking. From November 4, 2018 - April 14, 2019, check-in will take place at the property from 3-8 PM. Guests arriving outside of these dates will check-in from 3-5:30 PM at Ski Japan Travel LTD, located at 170-304 Yamada. This property offers self-service check-in for guests arriving outside of normal check-in hours. For more details, please contact the property using the information on the reservation confirmation received after booking. Know Before You Go • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Airport shuttle fee: JPY 4400 per person (one-way) • Airport shuttle fee per child: JPY 3000 (one-way), (from 3 to 11 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes