Please inform Rako Hananoi Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. This property will not accommodate hen, stag or similar parties. Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities. To use the hotel's free shuttle, please make a reservation at time of booking. Contact details can be found on the booking confirmation. To eat breakfast at the hotel, a reservation must be made at check-in. You must check in between 15:00 and 18:00 to eat dinner at the property. Guests who check in after this time may not be served dinner, and no refund will be given. Yukata robes and hot-spring baths for private use are available at extra charge.