Front desk is open 24/7. Know Before You Go • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Airport shuttle fee: KZT 3500.00 per vehicle (roundtrip) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes You'll be asked to pay the following charges at the property: • City/local tax: KZT 1000.0 We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.