Know Before You Go • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property. • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. • This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. • Only registered guests are allowed in the guestrooms. • Alcohol is not served or permitted at this property. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Breakfast fee: between KZT 1000 and KZT 1500 for adults, KZT 1000 and KZT 1500 for children (approximately) • Airport shuttle fee: KZT 4000 per vehicle (one-way) • Self parking fee: KZT 200 per stay • Early check-in fee: KZT 1600 (subject to availability) • Late check-out fee: KZT 1600 (subject to availability) • Rollaway bed fee: KZT 3000.0 per night • Onsite credit card charges are subject to a surcharge The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.