Front desk is open 24/7. Information about connecting to a Wi-Fi network must be clarified immediately upon arrival. Smoking is prohibited in the rooms. A deposit is charged upon arrival. Know Before You Go • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Crib (infant bed) fee: KZT 5000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.