Front desk is open 24/7. Know Before You Go Smoking rooms are available only in the Club Classic category. There are no regular Classic smoking rooms in the hotel. If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: KZT 10300 per person (approximately) Fee for in-room wired Internet: KZT 3360 per 24-hour period (rates may vary) Fee for wired Internet in public areas: KZT 3360 per 24-hour period (rates may vary) Airport shuttle fee: KZT 7900 per vehicle (one way) Rollaway bed fee: KZT 13440.0 per night Deposit: KZT 15000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.