Special check-in instructions 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Know Before You Go • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. • Children 5 years old and younger are not permitted at this property. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Airport shuttle fee: KZT 2000 per vehicle (one-way) • Early check-in fee: 50 percent of room rate (subject to availability) • Late check-out fee: 50 percent of room rate The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes