Know Before You Go • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. • This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. • Airport shuttle fee: KZT 4300 per vehicle (one way) • Early check-in fee: KZT 10500 (subject to availability) • Late check-out fee: KZT 10500 (subject to availability) • Rollaway bed fee: KZT 5000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.