Front desk is open 24/7. Guests are kindly requested to provide guest names in English alphabet (same as the travel document) at the time of booking. Other languages are unacceptable. Name changes after reservation have been made are not permitted. Please note that once booking is completed, hotel will be entitled to debit your credit card. A valid credit card is required for completing the transaction online. No Virtual Credit Card will be accepted. The physical credit card used to pay for room(s) must be presented by the cardholder for verification at check-in. The Hotel does not accept third party payment unless a payment authorization form together with front and back copies of credit card, and photo ID/passport of credit card holder are all submitted to hotel 7 days prior the arrival date. Please contact the hotel directly for further information and assistance. Booking exceeding 2 rooms with the same guest name is not allowed. Please note that extra bed is only available in certain room types. Please contact the property directly for more information prior to arrival. Please note that guests aged under 18 years old must be accompanied by adults (aged above 18 years old) when book at this hotel. The property offer free shuttle service from the airport, ferry terminals, and border gates. Please contact the property directly for more information prior to arrival. To enjoy a fast and efficient check-in experience without queuing at the hotel, guests have to complete the registration through a secure link sent by the property after booking made. More information will be shown in hotel's direct message. Please note that the restaurant Le Buffet is currently closed until further notice. The rate included breakfast up to 2 adults only. Children and extra guest breakfast will be charged separately. All guests must be registered at check-in and present a valid passport or identification document, along with valid authorization to stay slip. Please note that hotel will charge the payment in hotel local currency (Macau Pataca) upon arrival with exchanged rate determined by hotel. All guests must be registered at check-in and present a valid passport or identification document, along with valid authorization to stay slip.